Huuply.com is operated by Molokaih LLC ("we", "us", "our", "Huuply", "the Company"), a limited liability company (LLC) incorporated in the State of Delaware, United States of America, with operational presence in the United States of America and Canada. We operate an online marketplace platform through which independent professionals ("Professionals") are introduced to clients seeking home and professional services ("Customers").

We make the Facilitation Services (as defined below) available to Customers through our platform at huuply.com and any associated mobile applications (collectively, the "Platform").

You can contact us:

• By email: support@huuply.com

1.1 In these Terms and Conditions, the following words and expressions have the following meanings:

1.2 In these Terms and Conditions, references to "including" and similar expressions are not exhaustive. Headings are for guidance only and do not affect interpretation. References to statutes or legislation include any amendments or replacements. In the event of any conflict between the Spanish version and the English version of these Terms, the English version shall prevail.

2.1 What Huuply Does

Huuply.com operates the Platform, which has been established to facilitate introductions between Customers who require professional services and Professionals who are capable of providing those services. We operate across multiple service categories, including but not limited to construction, home renovation, home services, cleaning, landscaping and other professional trades.

2.2 Service Requests

2.2.1 Customers may submit a Service Request through the Platform by providing details of the services they require, their location, preferred timeline and any other relevant information. Each Service Request will be matched against Professionals registered on the Platform who serve the relevant area and category.

2.2.2 By submitting a Service Request, you authorise us to verify your contact details and your location. If the contact details you provide are incorrect, inoperative or disabled, or if the IP address associated with the request does not match the location of the service requested or falls outside Huuply's operational area, your request may be rejected or flagged for manual review.

2.2.3 By submitting a Service Request, an agreement is formed between you and Molokaih LLC for the provision of the Facilitation Services on the terms of this Agreement. This agreement is independent and distinct from any Customer Contract you may subsequently enter into with a Professional.

2.3 How Professionals Are Presented

2.3.1 Following verification of your Service Request, you will be presented with details of Professionals who may be able to fulfil the criteria you have provided. Depending on your location and the service category, this occurs in one of the following ways:

(a) You submit a Service Request and a maximum of five (5) Professionals will contact you directly through the Platform, and you may choose to respond to any of them; or

(b) You browse the Platform and select directly the specific Professionals you wish to contact.

2.3.2 In the event that Huuply is unable to identify any Professional capable of meeting your requirements, you will be notified and given the opportunity to adjust your criteria.

2.3.3 Huuply will provide a link from the Platform to the Professional's own website (where applicable) and will include a mechanism for Customers to submit Reviews of a Professional's performance.

2.4 Customer's Responsibility to Assess Professionals

2.4.1 You are entitled to review all information provided by Professionals and to decide, at your sole discretion, whether or not to engage any Professional to provide End Services. Huuply cannot endorse, confirm or guarantee that any Professional identified through the Facilitation Services is capable of meeting your requirements, and it is your sole responsibility to interact with each Professional and assess their suitability before entering into any Customer Contract.

2.4.2 In particular, and without limitation, you must independently verify: (a) the Professional's credentials, licences and certifications relevant to the services required; (b) the Professional's insurance coverage; (c) references from prior clients; and (d) whether the Professional is registered or in good standing with any relevant regulatory bodies.

2.5 The Customer Contract

2.5.1 If you engage a Professional to provide End Services, you will enter into a Customer Contract directly with that Professional. You become the customer of the Professional, not of Huuply. The End Services are provided by the Professional, not by Huuply.

2.5.2 Huuply is not a party to any Customer Contract. Under no circumstances will a Customer Contract create an employment, agency or any other service relationship between Huuply and any Customer or Professional. If there are any issues with the performance of the End Services by the Professional, you will have legal rights of redress directly against the Professional pursuant to the Customer Contract, and not against Huuply.

2.6 Reviews

2.6.1 The Platform includes a mechanism for Customers to submit Reviews of Professionals. Reviews must be honest, based on your genuine, first-hand experience, and must not contain: racist, sexist or otherwise offensive content; content that disparages individuals or groups; defamatory statements; copyrighted material; illegal content; personal information of third parties; or content that you know to be false or inaccurate.

2.6.2 We reserve the right to remove Reviews that do not comply with our guidelines and to restrict your ability to submit further Reviews in the future.

2.6.3 Reviews represent the personal opinion of the Customer who submitted them. Huuply does not verify the accuracy of Reviews and is not responsible for their content.

2.7 Third-Party Websites

Huuply has no control over the content of any third-party website linked from the Platform, including any Professional's own website. The content of such third-party websites is the sole responsibility of the respective operator. We accept no liability for the content of third-party websites or for any loss or damage arising from your use of them.

2.8 Fees for Customers

2.8.1 The Facilitation Services are provided to Customers free of charge. You will not be required to purchase credits, pay subscription fees or make any payment to Huuply to submit a Service Request, receive quotes from Professionals or use the core features of the Platform as a Customer.

2.8.2 Huuply reserves the right to introduce fees for certain Customer features or premium services in the future. In the event of such a change, you will be provided with reasonable advance notice and an opportunity to accept or reject the new fee terms. Continued use of the Platform following notice of new fees will constitute acceptance of the revised fee structure.

2.8.3 Any payment you make to a Professional in respect of End Services is entirely independent and separate from any arrangement with Huuply. Such payments are governed solely by the Customer Contract between you and the Professional.

3.1 When you submit a Service Request, the Platform generates a list of Professionals who meet the requirements you have specified. Professionals are ranked using an algorithm that evaluates certain criteria to determine the most relevant matches for your request.

3.2 Among the Professionals who offer the requested service in the specified location, the algorithm generally attributes a higher ranking to Professionals who:

• Have a complete and up-to-date Profile with evidence of experience and qualifications;
• Have a strong performance record on the Platform, including a high review score and positive Customer feedback;
• Respond promptly to Customer Service Requests;
• Are regularly active on the Platform;
• Have obtained the "Huuply Verified" designation or equivalent status through our verification programme;
• Have subscribed to a paid Professional subscription plan.

3.3 The ranking algorithm is subject to periodic changes as Huuply refines its matching criteria. The use of a paid subscription by a Professional is one factor in the algorithm and does not guarantee a higher ranking or any particular placement.

3.4 Huuply does not guarantee that the highest-ranked Professional will be the most suitable for your specific requirements. You remain solely responsible for assessing the suitability of any Professional before entering into a Customer Contract.

4.1 Eligibility

4.1.1 To use the Platform, you must be at least 18 years of age and have legal capacity to enter into binding contracts under the laws of your jurisdiction. By registering, you represent and warrant that:

• You are at least 18 years of age;
• You have full legal capacity to enter into this Agreement and any Customer Contract;
• You are not prohibited by any Applicable Law from using the Platform;
• If you are registering on behalf of a company or legal entity, you have authority to bind that entity to this Agreement;
• All information you provide during registration and thereafter is accurate, current, complete and not misleading.

4.1.2 For users located in the United States of America: please note that this Agreement contains a mandatory individual arbitration provision and a class action and jury trial waiver in Section 10. Unless you opt out within the prescribed period, you will be required to resolve disputes through binding individual arbitration rather than through court proceedings or class actions.

4.2 Account Creation

To access the full features of the Platform as a Customer, you must register and create an account. You agree to provide accurate, current and complete information at the time of registration and to keep your account information updated at all times.

4.3 Account Security

4.3.1 You are solely responsible for maintaining the confidentiality of your account login credentials. You must not share your username or password with any third party or permit any other person to access or use your account.

4.3.2 You are responsible for all activity that occurs through your account, whether or not authorised by you. If you become aware of any unauthorised access to or use of your account, you must notify us immediately at support@huuply.com.

4.3.3 Huuply shall not be liable for any loss or damage arising from your failure to maintain the security of your account credentials.

4.4 Account Closure by Customer

You may request the closure of your account at any time by contacting us at support@huuply.com. Upon closure, your right to use the Platform ceases immediately. Closure of your account does not delete Reviews you have submitted, which may remain visible on the Platform. Closure does not terminate any existing Customer Contract between you and a Professional.

5.1 General Obligations

You agree to use the Platform in good faith, for lawful purposes only and in compliance with this Agreement and all Applicable Laws. You are responsible for all User Content you submit and for all actions taken through your account.

5.2 Prohibited Conduct

5.2.1 You must not, in connection with your use of the Platform:

• Use the Platform for any fraudulent, abusive, deceptive or illegal purpose;
• Submit a Service Request that is false, misleading or not genuine;
• Post, upload or transmit any User Content that is defamatory, obscene, discriminatory, harassing, threatening or otherwise objectionable;
• Harass, threaten, intimidate, stalk or abuse any Professional or other user of the Platform;
• Impersonate any person or entity, or misrepresent your identity or affiliation;
• Attempt to contact, solicit or engage a Professional outside the Platform with the intention of circumventing our systems or the fees payable by Professionals;
• Collect or harvest personal information of other users of the Platform without their express consent;
• Use automated tools (including bots, scrapers, crawlers or data data mining tools) to access or extract data from the Platform;
• Introduce or transmit any malware, virus, Trojan horse, worm or other malicious or disruptive code through the Platform;
• Interfere with or disrupt the integrity, security or operation of the Platform or its servers;
• Attempt to gain unauthorised access to any part of the Platform, any account or any system or network connected to the Platform;
• Create multiple accounts to circumvent suspensions, restrictions or bans imposed by Huuply;
• Submit fake, fabricated or incentivised Reviews;
• Use the Platform in any manner that could damage the reputation of Huuply or undermine the trust of the user community;
• Reproduce, modify, distribute or create derivative works based on any content from the Platform without our prior written consent.

5.2.2 We reserve the right to investigate any conduct that we reasonably suspect violates this Agreement and to take all appropriate action, including immediate suspension or permanent termination of your account.

5.3 Obligations Regarding End Services

5.3.1 Once you engage a Professional and agree on the terms of the End Services, you assume responsibility for fulfilling your obligations under the Customer Contract, including timely payment of the agreed fees and providing the Professional with reasonable access to your property or workplace where required.

5.3.2 You are responsible for taking reasonable steps to ensure your own safety and the safety of others on your property during the performance of End Services. This includes verifying the identity of any Professional who accesses your premises, checking their insurance coverage and exercising appropriate due diligence before granting access.

6.1 Overview

The Platform allows Professionals to publish Profiles and User Content. Although we take steps to monitor and moderate content, it is possible that illegal or harmful content may appear on the Platform from time to time. This Section sets out our approach to identifying, addressing and removing such content.

6.2 Definition of Illegal Content

For the purposes of this Agreement, "Illegal Content" includes:

• Any text, image, video or other material appearing on the Platform that is illegal under Applicable Law, including content depicting sexually explicit or violent material; content constituting harassment, hate speech or racial, religious or other forms of discrimination;
• Any Profile or listing offering illegal goods or services, including controlled substances, firearms or other prohibited items;
• Any Professional operating fraudulently, without the required licences or regulatory authorisations, or with the intention of committing a criminal offence;
• Terrorist content or material that glorifies, promotes or facilitates terrorism or political violence;
• Child sexual abuse material or any content that sexualises or exploits minors.

6.3 Measures We Take

Huuply seeks to minimise the risk of Illegal Content appearing on the Platform through the following measures:

• Profile Moderation: We employ a combination of automated keyword filtering and periodic manual review to identify content or services that may be illegal, inappropriate or harmful. Profiles flagged by this process are investigated and illegal content is promptly removed;
• Verification Programmes: Professionals participating in our "Huuply Verified" programme are subject to enhanced identity and credential checks, which may include background screening conducted through authorised third-party providers;
• User Reporting: We maintain a reporting mechanism (described in Section 6.4 below) through which users may flag suspected Illegal Content. All reports are reviewed and investigated;
• IP Filtering: We automatically restrict access to the Platform from users whose IP addresses are associated with high-risk locations or are flagged by our fraud detection systems;
• Payment Filtering: We work with our payment processing partners to detect and act on fraudulent payment activity by Professionals.

6.4 How to Report Illegal Content

6.4.1 If you encounter any content on the Platform that you believe to be illegal or harmful, you can report it by:

• Sending an email to support@huuply.com with the subject line "Illegal Content Report" and a description of the content and where it appears on the Platform.

6.4.2 We will review and investigate all reports within seven (7) calendar days of receipt. Where Illegal Content is confirmed, we will remove it from the Platform as soon as reasonably practicable. We will notify you of the outcome of your report where required by law or where reasonably practicable.

6.4.3 We seek to minimise the length of time that any Illegal Content, terrorist content or child sexual abuse material remains visible on the Platform. Upon becoming aware of such content, we will take immediate action to remove it and, where required by law, report it to the relevant authorities.

6.5 Complaints About Our Illegal Content Processes

If you believe that we are not meeting our obligations in relation to Illegal Content, or if you wish to challenge a decision made in relation to your report or your account, you may submit a complaint in accordance with Section 11.8 below.

7.1 The collection, use and disclosure of your personal information is governed by our Privacy Policy, which is incorporated into this Agreement by reference and is available at huuply.com/legal/privacy-policy. By using the Platform, you acknowledge that you have read and understood our Privacy Policy.

7.2 Huuply is committed to complying with applicable privacy and data protection legislation, including PIPEDA and applicable provincial privacy legislation. For Customers located outside Canada, we will comply with the applicable data protection laws of your jurisdiction to the extent required by law.

7.3 When you submit a Service Request, you consent to Huuply sharing your name, email address and telephone number with Professionals who respond to your request, as this is necessary for the provision of the Facilitation Services.

7.4 You have the right to access, correct and request deletion of your personal information, subject to the limitations provided by Applicable Law. To exercise these rights, contact us at support@huuply.com or visit our Privacy Centre at huuply.com/legal/privacy-policy.

7.5 Huuply may record or monitor telephone calls, video calls or other communications for quality assurance, training, safety and fraud prevention purposes. By using the Platform and engaging with our support team, you consent to such recording and monitoring. You may withdraw consent to the recording of a specific call by notifying our support representative at the beginning of that call.

8.1 Huuply's Rights

8.1.1 All intellectual property rights in and to the Platform and its content, including but not limited to software, source code, algorithms, databases, interfaces, designs, texts, graphics, logos, trademarks and trade names, are owned by or licensed to Molokaih LLC and are protected by the laws of the United States of America and international intellectual property laws.

8.1.2 Nothing in this Agreement grants you any right, title or interest in or to any of Huuply's intellectual property. You may not copy, reproduce, modify, translate, adapt, distribute, publicly display or create derivative works from any part of the Platform or its content without our prior written consent.

8.2 Your User Content

8.2.1 You retain ownership of all User Content you submit to the Platform. By submitting User Content, you grant Molokaih LLC a non-exclusive, worldwide, royalty-free, irrevocable, transferable and sub-licensable licence to use, reproduce, adapt, publish, translate, distribute and display such User Content in connection with the operation, promotion and improvement of the Platform.

8.2.2 You represent and warrant that: (a) you own or hold the necessary rights to submit all User Content you provide; (b) your User Content does not infringe the intellectual property rights, privacy rights or any other rights of third parties; and (c) your User Content complies with all Applicable Laws.

8.2.3 Huuply reserves the right to remove any User Content that we reasonably believe violates this Agreement, infringes third-party rights or is harmful or inappropriate.

8.3 Feedback and Suggestions

If you provide us with suggestions, ideas or feedback regarding the Platform ("Feedback"), you grant us an unrestricted, perpetual, irrevocable and royalty-free licence to use such Feedback for any purpose without any obligation to you.

9.1 Acknowledgment of Facilitation Role

9.1.1 You acknowledge and agree that: (a) the contract for the provision of End Services is formed exclusively between you and the Professional; (b) Huuply does not supervise, direct, control or monitor the Professional in the performance of the End Services; and (c) the Professional is solely responsible for the quality, safety and legality of the End Services they provide.

9.1.2 Huuply shall have no liability to you in respect of the provision of the End Services or your dealings with any Professional. Any error, delay or failure in the performance of the End Services, and any misrepresentation made by a Professional, is the full and exclusive responsibility of that Professional.

9.1.3 You acknowledge that you are solely responsible for evaluating and determining the suitability of any Professional, for deciding whether to enter into a Customer Contract and for verifying all information provided by or about a Professional.

9.2 Release

In acknowledgment of the fact that Huuply is not a party to any Customer Contract, you hereby release Molokaih LLC and its respective directors, officers, employees and representatives from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with any dispute between you and a Professional, including disputes regarding the performance, quality or safety of the End Services, or relating to any payment between you and a Professional. This release does not apply to any claim that Huuply has failed to meet its own obligations under this Agreement.

9.3 Limitations That Do Not Apply

Nothing in this Agreement limits or excludes Huuply's liability for:

• Death or personal injury resulting directly from our own negligence;
• Fraud or fraudulent misrepresentation by Huuply;
• Any other matter for which we are not permitted by law to exclude or limit our liability.

9.4 Liability to Individual Consumers

9.4.1 The Facilitation Services are provided to individual consumers solely for personal and domestic use. You agree not to use the Facilitation Services for any commercial or business purpose.

9.4.2 To the maximum extent permitted by Applicable Law and subject to Section 9.3, Huuply's total aggregate liability to you as an individual consumer in connection with this Agreement and the Facilitation Services shall be limited to the greater of: (a) the total amounts paid by you to Huuply in the twelve (12) months preceding the event giving rise to the claim; or (b) CAD $100.

9.4.3 We have no liability to you for any loss of profits, loss of business, business interruption or loss of business opportunity arising from your use of the Facilitation Services.

9.5 Liability to Business Customers

9.5.1 If you use the Platform for commercial or business purposes, the following additional limitations apply to the maximum extent permitted by Applicable Law:

9.5.2 We exclude all conditions, warranties, representations or other terms that may apply to the Platform or any content on it, whether express or implied, including implied warranties of satisfactory quality, fitness for a particular purpose and non-infringement.

9.5.3 We shall not be liable to you for any of the following losses or damages, whether arising in contract, tort (including negligence), breach of statutory duty or otherwise, even if foreseeable:

• Loss of profits, sales, business or revenue;
• Business interruption or loss of business opportunity;
• Loss of anticipated savings or contracts;
• Loss of goodwill or reputation;
• Wasted management or staff time;
• Any indirect, consequential or special loss or damage.

9.6 Platform Availability and Accuracy

The Platform is provided "as is" and "as available". Huuply does not warrant that the Platform will be uninterrupted, error-free, virus-free or secure. We make no representations regarding the accuracy, completeness or reliability of any information on the Platform, including information provided by or about Professionals. Any reliance you place on such information is at your own risk.

9.7 Indemnification

You shall defend, indemnify and hold harmless Molokaih LLC and its respective directors, officers, employees, agents and licensors from and against any and all claims, actions, proceedings, losses, damages, expenses and costs (including without limitation reasonable legal fees and court costs) arising out of or in any way connected with: (a) your use of the Platform or the Facilitation Services; (b) any User Content you submit to the Platform; (c) your breach of any provision of this Agreement; (d) your breach of any Applicable Law; (e) your violation of any third-party rights; or (f) any dispute between you and a Professional in relation to the End Services.

10.1 Multi-Jurisdictional Governing Law

10.1.1 These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, are governed by the laws indicated in the table below, determined according to your country of domicile or habitual residence:

* Delaware, USA applies as governing law. In jurisdictions where mandatory local law grants non-waivable consumer rights, such rights prevail to the extent strictly required.

10.1.2 This Agreement is governed by the laws of the State of Delaware and the federal laws of the United States, regardless of the location from which you access the Platform. For Customers domiciled in Canada: to the extent that the Ontario Consumer Protection Act, 2002, PIPEDA or other mandatory Canadian legislation grants rights that cannot be contractually excluded, such rights shall remain in force. You submit to the non-exclusive jurisdiction of the courts of Delaware, USA, without prejudice to the right of either party to bring proceedings before the courts of Ontario, Canada, where applicable mandatory Canadian legislation expressly requires it.

10.1.3 For Customers domiciled in Mexico and Latin America: this Agreement is governed by the laws of the State of Delaware, USA. Huuply does not guarantee that the Platform is appropriate or available in all countries. Users access the Platform on their own initiative and are responsible for complying with their local laws. To the extent that the mandatory consumer legislation of your jurisdiction grants rights that cannot be contractually excluded, such rights shall remain in force to the extent strictly required.

10.2 Dispute Resolution -- All Customers

10.2.1 Before initiating any formal proceedings, you agree to contact Huuply at support@huuply.com and attempt to resolve the dispute informally. We will make reasonable efforts to resolve any dispute within thirty (30) days of receiving your written notice.

10.2.2 If the dispute has not been resolved informally within thirty (30) days, either party may proceed to formal resolution as specified in Section 10.1.

10.3 Dispute Resolution -- US Customers (Mandatory Arbitration)

10.3.1 General. Sections 10.3 to 10.5 apply exclusively to Customers domiciled in the United States of America. Read this section carefully as it requires the parties to resolve most disputes through binding individual arbitration rather than court proceedings.

10.3.2 Governing Law (USA). You agree that: (a) the Facilitation Services shall be deemed based in the State of New York; and (b) this Agreement shall be governed by the internal substantive laws of the State of New York, without regard to its conflict of laws principles. The Federal Arbitration Act (9 U.S.C. sections 1-16) governs the interpretation and enforcement of the Arbitration Agreement below and preempts all state laws to the maximum extent permitted by Applicable Law.

10.4 Arbitration Agreement (US Customers)

10.4.1 Scope. This Arbitration Agreement applies to and governs any dispute, controversy or claim between you and Huuply arising out of or relating to, directly or indirectly: (i) this Agreement, including its formation, existence, breach, termination, enforcement, interpretation, validity or enforceability; (ii) your access to or use of the Platform or the Facilitation Services; (iii) any transaction through or using the Platform; or (iv) any other aspect of your relationship with Huuply as a user or consumer (each, a "Claim"). This Arbitration Agreement applies to all Claims that arose or were asserted before or after your consent to this Agreement.

10.4.2 Opt-Out. If you are a new user, you may reject and opt out of this Arbitration Agreement within thirty (30) days of first accepting this Agreement by sending an email to support@huuply.com with the subject line "Arbitration Opt-Out" and stating your full legal name and your intent to opt out. Opting out of arbitration does not affect the binding nature of any other part of this Agreement.

10.4.3 Dispute Resolution Process. For any Claim, you must first contact us at support@huuply.com and attempt to resolve the Claim informally. If we are unable to resolve the Claim within sixty (60) days of your written notice, either party may initiate binding arbitration administered by JAMS (Judicial Arbitration and Mediation Services) before a single arbitrator, under the JAMS Optional Expedited Arbitration Procedures then in effect, except as modified herein. JAMS may be contacted at www.jamsadr.com. The arbitration shall be conducted in the county where you reside, or in New York, United States of America, unless otherwise agreed. Judgment on any award rendered by the arbitrator may be entered in any court of competent jurisdiction.

10.4.4 Costs. If you are an individual using the Platform for non-commercial purposes: (a) JAMS may require you to pay a filing fee, which may be waived by JAMS upon application; (b) the arbitrator's award may include your costs of arbitration, reasonable attorneys' fees and reasonable costs for expert witnesses. If you are using the Platform for commercial purposes, each party shall pay its own JAMS filing fees and arbitrator fees in accordance with the JAMS Rules.

10.4.5 Authority of the Arbitrator. The arbitrator shall have exclusive authority to resolve all disputes relating to the scope, interpretation, applicability, enforceability or formation of this Arbitration Agreement, including any claim that all or part of this Arbitration Agreement is void or voidable.

10.4.6 Injunctive Relief. Nothing in this Arbitration Agreement shall prevent Huuply from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement of its intellectual property rights, data security or confidential information.

10.4.7 Severability. If any provision of this Arbitration Agreement is found to be void, unenforceable or unlawful, that provision shall be severed from the remainder of this Arbitration Agreement, which shall continue in full force and effect.

10.5 Class Action and Jury Trial Waiver (US Customers)

BY ENTERING INTO THIS AGREEMENT, YOU AND HUUPLY EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING, JOIN OR PARTICIPATE IN ANY CLASS ACTION, COLLECTIVE ACTION, PRIVATE ATTORNEY GENERAL ACTION OR OTHER REPRESENTATIVE PROCEEDING OF ANY KIND.

This waiver applies to all claims and to all users (both individuals and entities), regardless of whether you have used the Platform for personal, commercial or other purposes. The arbitrator may not consolidate claims from more than one person and may only award relief to an individual claimant and only to the extent necessary to provide relief on that individual's specific claims.

11.1 Amendments to These Terms

11.1.1 Huuply may update or modify these Terms and Conditions at any time. We will notify you of material changes by updating the "Effective Date" at the top of this document and, where appropriate, by providing additional notice through the Platform or by email.

11.1.2 You should review these Terms and Conditions regularly. Your continued use of the Platform after the posting of any amended Terms constitutes your acceptance of those amendments. If you do not agree with any change, you must stop using the Platform and close your account.

11.2 Transfer of This Agreement

11.2.1 Huuply may transfer, assign or otherwise deal with any of its rights and obligations under this Agreement to another organisation or entity (including in connection with a merger, acquisition or sale of all or substantially all of our assets) without your consent and without prior notice, provided that the assignment does not materially affect your rights under this Agreement.

11.2.2 You may not transfer, assign or otherwise deal with any of your rights or obligations under this Agreement to any third party without our prior written consent. Any purported assignment without such consent is null and void.

11.3 No Third-Party Rights

This Agreement is exclusively between you and Molokaih LLC. No third party shall have any right to enforce any provision of this Agreement.

11.4 Severability

If any provision of this Agreement is declared invalid, illegal or unenforceable, in whole or in part, by any court or authority of competent jurisdiction, that provision or part shall be deemed severed from the remainder of this Agreement. The remaining provisions shall continue in full force and effect as if the severed provision had not been included.

11.5 No Waiver

Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of that right or provision. A waiver of any breach shall not constitute a waiver of any subsequent or similar breach. No waiver shall be effective unless made in writing and signed by an authorised representative of Molokaih LLC.

11.6 Entire Agreement

This Agreement (together with the Privacy Policy, the Cookies Policy, the Banned Review Policy and any other document incorporated by reference) constitutes the entire agreement between you and Molokaih LLC in relation to the subject matter hereof. It supersedes all prior agreements, representations, warranties and understandings, whether oral or written, relating to that subject matter.

11.7 Language

These Terms and Conditions have been drafted in the English language. In the event of any conflict between the English version and any translation, the English version shall prevail. For Customers in Quebec, Canada, French language rights under the Charter of the French Language are respected to the extent required by law. The Spanish version is provided solely as a convenience for the user and does not constitute an independent contractual document.

11.8 Complaints Procedure

11.8.1 If you have a complaint about our services, the Platform, any Illegal Content you have encountered or any decision we have made in relation to your account or a report you have submitted, you may submit your complaint by:

• By email to: support@huuply.com (subject: "Formal Complaint")

11.8.2 We will acknowledge receipt of your complaint within two (2) business days and aim to provide a substantive written response within seven (7) calendar days of submission. Where further investigation is required, we will notify you of the expected timeline.

11.8.3 If you are not satisfied with our response and you are located in Canada, you may escalate your complaint to the Office of the Privacy Commissioner of Canada (for privacy-related matters) or to the applicable provincial consumer protection authority.

11.9 Force Majeure

Huuply shall not be in breach of this Agreement nor liable for any delay in performing or failure to perform any of its obligations if such delay or failure results from events, circumstances or causes beyond its reasonable control, including but not limited to: acts of God, natural disasters, pandemic, epidemic, war, terrorism, civil unrest, governmental action, power outages, internet or telecommunications failures, or third-party service failures. In such circumstances, Huuply will make reasonable efforts to restore service as soon as practicable.

11.10 Notices

All formal legal notices to Molokaih LLC must be submitted in writing by email to support@huuply.com or by post to our registered address. Formal notices sent by email are effective upon receipt of written confirmation from Huuply. Notices we send to you will be sent to the email address registered on your account and shall be effective upon sending.